I just got off the phone with AG customer service with a Joette(sp?) and she said they would NEVER,EVER ship a dolls head back to you!!!!! I told her I know that several people have gotten their original doll heads back with their doll and she said NEVER, WE DO NOT EVER GIVE A DOLL'S HEAD BACK OR ANY BODY PARTS!!!!
After arguing with her on this, she put me on hold, came back and said she has worked there nine years and she spoke with a supervisor and never under any circumstances will they give you your old doll head back, she said. She told me I may want to check with my sources who have told me this because they have never sent a doll head back with the doll before, IT MUST BE ATTACHED TO A BODY she said.
Now I know I have heard before that many of you have gotten your heads back, so please help me out here. And I will try to call back later to a dif person.